Grandwest Casino Job Vacancies

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Surveillance Monitoring Officer - Grand West Casino

Code/Reference: N/A03440
Applications accepted until: 2015-07-15
Number of Openings: 1

Job

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Unit: GrandWest Casino and Entertainment World

Location: Grand West Casino

Job Purpose:
► Monitors the Operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests.

Education:
► Matric Grade 12 with Maths literacy and English fluency.
► Key licence.
► PSIRA C grade certificate.

Experience:
► Basics surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)
► 1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage.
► Experience using surveillance /equipment an advantage No previous criminal record (not including traffic related offences)

Working conditions and special requirements:
► Ability to work shifts that meet operational requirements
► Ability to focus on a specific task for long periods of time
► Good physical eyesight (with or without glasses or contacts) is a precondition to perform effectively.
► An ability to pick up simple changes in colour or movement
► Quick recognition of essential details and the ability to home in on relevant points or characteristics.
► Level and consistency of sustained concentration - prolonged attention span.
► Distinguishing between incident criteria and background noise.
► Sensitivity to deviations from standard.
► Ability to remain focussed over time and maintain attention to detail.
► Speed of review ability.
► An ability to review visual screens efficiently and to pick up both detail and the broader context.
► Human Vigilance / the ability to be vigilant for sustained periods of time

Skills and Knowledge

Technical Competencies:
► Gaming Devices ( Surveillance context )
► Gaming monitoring
► Surveillance systems and equipment

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Behavioural competencies:
► Managing risk
► Communication
► Emotional resilience
► Analytical thinking
► Results orientation
► Customer service orientation

Key Performance Areas

Reporting and Administration:
► Reporting all incidents and significant events to the relevant Stakeholders.
► Prioritises reports according to the severity of the incident.
► Captures relevant data on the EOB
► Compiles comprehensive reports where required

Investigations:
► Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
► Investigates all variances reported to the Surveillance Department
► Reports findings of the review

Surveillance Monitoring:
► All Gaming procedures are monitored against the relevant functions.
► Complete target reports / punter scans on all gaming areas as per unit specific schedule
► System checks, alarm conditions and interfaces conducted
► Faulty equipment is reported and recorded
► Issuing and checking of playing cards, where required and other gaming related equipment as per SOP
► Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc
► Monitors all non-gaming procedures against the relevant function
► Proactive monitors high risk areas and emergency response as per set out procedures

Evidence and record keeping:
► Record and retain evidence

Surveillance Monitoring Officer - Grand West Casino

Code/Reference: N/A03440
Applications accepted until: 2015-07-15
Number of Openings: 1


Unit: GrandWest Casino and Entertainment World

Location: Grand West Casino

Job Purpose:
► Monitors the Operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests.

Education:
► Matric Grade 12 with Maths literacy and English fluency.
► Key licence.
► PSIRA C grade certificate.

Experience:
► Basics surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)
► 1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage.
► Experience using surveillance /equipment an advantage No previous criminal record (not including traffic related offences)

Working conditions and special requirements:
► Ability to work shifts that meet operational requirements
► Ability to focus on a specific task for long periods of time
► Good physical eyesight (with or without glasses or contacts) is a precondition to perform effectively.
► An ability to pick up simple changes in colour or movement
► Quick recognition of essential details and the ability to home in on relevant points or characteristics.
► Level and consistency of sustained concentration - prolonged attention span.
► Distinguishing between incident criteria and background noise.
► Sensitivity to deviations from standard.
► Ability to remain focussed over time and maintain attention to detail.
► Speed of review ability.
► An ability to review visual screens efficiently and to pick up both detail and the broader context.
► Human Vigilance / the ability to be vigilant for sustained periods of time

Skills and Knowledge

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Technical Competencies:
► Gaming Devices ( Surveillance context )
► Gaming monitoring
► Surveillance systems and equipment

Behavioural competencies:
► Managing risk
► Communication
► Emotional resilience
► Analytical thinking
► Results orientation
► Customer service orientation

Key Performance Areas

Reporting and Administration:
► Reporting all incidents and significant events to the relevant Stakeholders.
► Prioritises reports according to the severity of the incident.
► Captures relevant data on the EOB
► Compiles comprehensive reports where required

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Investigations:
► Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
► Investigates all variances reported to the Surveillance Department
► Reports findings of the review

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Surveillance Monitoring:
► All Gaming procedures are monitored against the relevant functions.
► Complete target reports / punter scans on all gaming areas as per unit specific schedule
► System checks, alarm conditions and interfaces conducted
► Faulty equipment is reported and recorded
► Issuing and checking of playing cards, where required and other gaming related equipment as per SOP
► Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc
► Monitors all non-gaming procedures against the relevant function
► Proactive monitors high risk areas and emergency response as per set out procedures

Evidence and record keeping:
► Record and retain evidence